sample kpi for hr assistant

Improve employee health index – The employee health index KPI measures an employee’s ability to work consistently over time. These free templates will help you stay on track throughout the year. Personally develops a new product or service. Capacity to execute crucial decisions promptly. hr assistant KPI HR Recruiting & Hiring Expense as a Percentage of Total HR Expense – Total HR Recruiting & Hiring related expense divided by total HR Team expense, as a percentage. Cycle Time of Enrollment – Number of weeks needed for a new employee to be fully admitted in the company’s benefits policy. Listens and responds constructively to other team members’ ideas. It is one of the most common ways to measure employee productivity as an average. HR Generalist Staff Percentage – The total percentage of HR workers compared to the number of HR generalists. HR Administration Expense per Firm-Wide Employee – Total HR management-related costs divided by the total number of enterprise-wide FTEs. Conveys a command of the relevant facts and information. 7. Other materials from kpi123.com Competencies dealing with business in entrepreneurial orientation. Improve supervisor satisfaction – The supervisor satisfaction KPI measures how engaged and satisfied employees are with their supervisors or managers. Notices trends in the industry or marketplace and develops plans to prepare for opportunities or problems. Encourages individuals and groups to set their own goals, consistent with business goals. Capacity to concentrate on the outcome of one’s own or one’s team’s performance, establish ambitious goals, direct efforts on the goals, and fulfill or exceed them. Improve production/profitability – The production/profitability KPI measures the rate of productivity versus the company’s profitability metrics. Is sought out as an expert to provide advice or solutions in his/her technical area. Internal communications KPI • Number of emails issued • Number of bulletins issued • Number of staff briefing sessions conducted 2. Provides assistance, information, and support to others to build a basis for future reciprocity. Cost performance index (CPI) 71. To ensure Assistants make the most of their review we are going to start with the basics, and that is the job description for Assistants, we will then cover both the annual review and your mid-year reviews. Controls his/her response when criticized, attacked or provoked. Takes significant action to develop skills needed for effectiveness in current or future job. Works to make a particular impression on others. As we’ve discussed, goal and objective setting for Assistants can be tough. Shows an interest in what others have to say; acknowledges their perspectives and ideas. Competencies dealing with business in decisiveness. The 4 KPIs Every Manager Has To Use LinkedIn. Acts to align own unit’s goals with the strategic direction of the business. Competencies dealing with business in diagnostic information gathering. Number of Continuing Education Participants per Year – Yearly average number of workers who engage in firm-sponsored continuing education projects. Is open with other team members about his/her concerns. Proposes new approaches, methods, or technologies. Quality of Hires – Percentage of hires who are top performers after a single year of service compared to the total number of hires for specific segments. Capacity to foresee the indications and repercussions of situations and take the right action to be ready for any probabilities. A low value can indicate poor employee engagement levels. Tries to build relationships with people whose assistance, cooperation, and support may be needed. Percentage of Premium Covered (Employee Only) – The percentage of health insurance benefits that are paid for by the firm for plans that protect the employee but do not cover his/her dependents. HR Expense per Firm-Wide Employee – Total HR Department expenditure incurred by the firm divided by the total number of enterprise-wide FTEs. Helps employees to develop a clear understanding of what they will need to do differently, as a result of changes in the organization. Gets more complete and accurate information by checking multiple sources. HR managers together with its employees can reduce percentage in average employment rate by 10% and even lesser. HR Compensation Administration Expense per Firm-Wide Employee – Total expenditure related to employee compensation administration divided by the total number of firm-wide FTEs. Organizes written ideas clearly and signals the organization to the reader (e.g., through an introductory paragraph or through use of headings). Human capital administration directs efforts on the techniques and procedures in managing employees efficiently. HR Benefits Expense as a Percentage of Total HR Expense – The average amount of health insurance costs accumulated by the firm, for each staff member protected by company health insurance. Creates graphics, overheads, or slides that display information clearly and with high impact. 4. Capacity to express trust in employees’ capability to succeed, especially at difficult assignments; entrusting important rights and duties; letting employees decide freely how they will meet their goals and deal with problems. ER Issue Resolution Cycle Time – Average number of hours needed to settle the following types of ER concerns: general issues (flexible work structure); serious issues (sexual assault) potential lawsuit, labor conflicts. Improve job satisfaction – The job satisfaction KPI measures how happy and engaged employees are with their job roles at any given point in time. Implements or supports various change management activities (e.g., communications, education, team development, coaching). Regularly meets with employees to review their development progress. If the goal performance rate is too high, employees might leave due to boredom; otherwise, employees might resign because they can’t meet their job expectations. Understands the organization’s strengths and weaknesses as compared to competitors. Capacity to evaluate the institution’s competitive position by analyzing the market and industry trends, current and prospective customers, and strengths and weaknesses in contrast with the competitors. This reduction could be applied to recruitment cost, for example. Lets customers know he/she is willing to work with them to meet their needs. Maintains eye contact when speaking with others. Recruiter’s Time Allocation – The average amount of a recruiters time consumed on specific tasks divided by the total expected time. ER Expense per Employee – Total dollar expense in offering employee relations services during the preceding year divided by the total number of staff members at the end of that year. Expresses disagreement constructively (e.g., by emphasizing points of agreement, suggesting alternatives that may be acceptable to the group). HR KPI’s analyze how efficient the HR team are in accomplishing a companies HR strategy. Actual cost (AC) 66. Is able to let others make decisions and take charge. The employee engagement objectives (KPIs) are designed to track and measure how happy and engaged your employees are. Hire 20 new employees this year to grow the company’s headcount by 5% Cost per Hire: Shows the amount of resources invested into acquiring talent Encourages groups to resolve problems on their own; avoids prescribing a solution. Key Performance Indicators KPI Examples Guide and. Improve absenteeism – The absenteeism KPI measures the extent to which employees show up for work every day. An HR assistant job typically is an entry-level or support position. Competencies dealing with people in attention to communication. Provides assistance to others when they need it. Employees must use their vacation days. Tailors the content of speech to the level and experience of the audience. Enlists experts or third parties to influence others. please visit: kpi123.com/list-of-kpi-samples Stays abreast of business, industry, and market information that may reveal business opportunities. Identify tasks list. The JDs/KPI’s are expected to equip FBR to track the employees’ performance against the stated job requirements and measurable outcomes tied to specific tasks. Identify Key Result Areas for the Construction technician. Simply send us your job descriptions and we will set up your evaluations. % HR Department SG&A to Revenue: Financial - Efficiency: KPIs and Continuous Improvement % Variance to Expense Budget (HR Manager's Dept.) Personally develops a new method or approach. See our Privacy Policy and User Agreement for details. Notices and seizes profitable business opportunities. Total Expense: Benefits per Benefits Employee – The total dollar expenses in offering benefits services during the preceding year, divided by the total number of benefits employees at the culmination of that year. Seeks opportunities to work on teams as a means to develop experience and knowledge. Tailors written communications to effectively reach an audience. Finds non-threatening ways to approach others about sensitive issues. Develops analogies or metaphors to explain a situation. Capacity to create, uphold, and reinforce partnerships with others outside or within the company who can contribute in terms of knowledge, aid, and assistance. A diverse employee pool results in vibrant, healthy work culture and improves employee engagement. Finds creative ways to make people’s work rewarding. Recruitment . Capacity to convey oneself coherently in discussions and interactions with others. Number of Requisitions Filled: Staff – The total number of staff level job postings in a specified term. Capacity to intensify others’ dedication to their jobs. Has a strong sense of urgency about solving problems and getting work done. This KPI gauges staffing levels within the HR office. Schedule variance (SV) 69. If you continue browsing the site, you agree to the use of cookies on this website. Key performance indicators OSHwiki. View all . Notices and accurately interprets what others are feeling, based on their choice of words, tone of voice, expressions, and other nonverbal behavior. Payroll Headcount Ratio – The number of firm-wide FTEs divided by the overall number of payroll FTEs. Seeks out knowledgeable people to obtain information or clarify a problem. Positions Filled as a Percentage of Total Employees – The total percentage of jobs occupied over a specific term compared to the total number of enterprise-wide FTEs. Ensures that all team members are treated fairly. Related: Employee & Labor Relations Specialist, HR Representative, Employee Relations Manager. Takes charge of a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made. Establishing HR KPI’s is essential in order to achieve the best return from a company’s human capital, as well as in order to meet the key objectives of the HR department. Included in this bundle are: A List of SMART goal and objective examples for Executive Assistants, Personal Assistants and Administrative Assistants; A SMART objectives template for Assistants to set their performance goals Notice discrepancies and inconsistencies in available information. Says or does things to address others’ concerns. Determine work procedure for each KRA, each task. Respects the confidentiality of information or concerns shared by others. Understands the interests and important concerns of others. Recognizes and rewards people for their achievements. Employee turnover, Recruiting, Retention finally Training and Development. What is the key role of a HR in a company? 1. They could include: stock awards, stock sale, financial advice, and so on. Gives people latitude to make decisions in their own sphere of work. HR generalists are in charge daily HR activities like keeping HR data system records and organizing reports from the database, establish department goals, targets and systems, setting up interviews and execute other functions assigned and required by the company management. Takes responsibility for own mistakes; does not blame others. Compliance Training Hours – The average number of hours consumed on compliance-related training in the following fields: performance management, work/life concerns, sexual assault, discrimination, applicant evaluation. Enlists the active participation of everyone. Expresses pride in the group and encourages people to feel good about their accomplishments. Finds ways to measure and track customer satisfaction. First Year of Service Turnover – Percentage of total expenditure related to HR Recruiting & Hiring compared to the total HR office expenditure. • 11 performance appraisal methods Capacity to make sure that information is relayed to others who should be notified. Anticipates the consequences of situations and plans accordingly. Applies a theoretical framework to understand a specific situation. Provides assistance, information, or other support to others, to build or maintain relationships with them. Competencies dealing with people in customer orientation. Improve vacation days used – The vacation days used KPI measures the number of vacation days an employee has used. Competencies dealing with business in results orientation. Keeps his/her manager informed about progress and problems; avoids surprises. Capacity to exhibit the utmost knowledge and competence in a specialized field. Regulatory Compliance Expense per Employee – The total dollar expenses in offering regulatory compliance during the preceding year, divided by the total number of firm-wide employees at the culmination of that year. Process Changes Cycle Time (Material/Non-Material) – Number of weeks needed to handle modifications that have a financial (401K contribution adjustment) or non-financial consequence on the employees (phone number change). Improve goal performance – The goal performance KPI determines how engaged employees are by measuring the ratio between achievements versus failures. +1 (970) 579-0900 Turnover Rate: Involuntary – The total percentage of forced separations over a specific term compared to the total number of  company-wide staff members. Promptly notifies his/her manager about any problems that affect his/her ability to accomplish planned goals. Expresses confidence in others’ ability to be successful. Number of unfair dismissal claims KPI 3. Read more about each financial KPI. Anticipates problems and recommends a range of solutions to the director – Not only must executive assistants keep their bosses on-schedule; they must also be able to anticipate challenges that might occur and recommend a range of solutions to solve the stated problems. An easier, effective method of 360-degree feedback collection from peers, upward, downward and customers too. Total Expense: Compensation per Firm-Wide Employee – Total dollar expenditures in offering compensation services during the preceding year divided by the total number of workers at the culmination of that year. 72. Improve employee Net Promoter Score (NPS) – The employee Net Promoter Score (NPS) measures how happy employees are at work by asking them whether they would recommend a job at your company to a friend or family member. Total Headcount: Compensation – Total number of workers devoted to the compensation office. HR Compensation Expense as a Percentage of Total HR Expense – Total percentage of expenditure associated with HR compensation administration compared to the total HR Division expenditure. HR Expense as a Percentage of Total Expense – The percentage of total HR Department expenditure compared to the total enterprise-wide expenditure over the same term. Competencies dealing with business in conceptual thinking. Total Headcount: Generalist – Total number of HR generalists, both in main and business groups’ HR divisions at the end of the preceding year. First Round Interviews to Full-Time – Average number of days elapsed from conclusion of initial interviews to notification of full-time applicants of the results. Uses appropriate grammar and choice of words in oral speech. Encourages and supports entrepreneurial behavior in others. 18 KPI examples for managers There are numerous different key performance indicators that give added insight into how a business is performing. Works with employees to set and communicate performance standards that are specific and measurable. Number of Interviewers per Day – Average number of interviews for every applicant interviewed. Employees per HR Generalist – The total number of staff members assisted by HR generalists divided by the total number of HR generalist workers. Cost per Hire – The average cost acquired by the HR office to fill one available role within the firm. Engagement is a mindset. HR Training Expense as a Percentage Total HR Expense – Total percentage of expenditure associated with employee training and advancement compared to the total HR division expenditure. This KPI measures the executive assistant’s ability to develop effective training programs. Capacity to pinpoint the information necessary to resolve a situation, find that information from the right sources, and use smart investigation to deduce the information, when others are unwilling to reveal it. Total Expense: Training and Development Expense – Total amount of training and development expenditure for the past year, involving all charge backs to the company. Time to Start – The average amount of time from the announcement of job opening to the day a new hire starts the job. The benefits and compensation office handles staff compensation, including salaries and bonuses, and fringe benefits like insurance, 401Ks, and other monetary and non-monetary benefits. Number of Requisitions Filled: Directors – The overall number of directorial level job postings occupied within a specified term. Annual Salary Increase – The percent rise in yearly salary for every staff member working within a specific job post, office or department. The 4 KPIs Every Manager Has To Use LinkedIn. The HR assistant generally reports to an HR director and also assists company managers with HR issues. Provides specific performance feedback, both positive and corrective, as soon as possible after an event. Human Resources KPIs measure and evaluate all levels of employees who work within the Human Resource sector. Probes skillfully to get at the facts, when others are reluctant to provide full, detailed information. HR Administration Expense as a Percentage of Total HR Expense – Percentage of total HR management-related costs compared to the overall HR Department expenditure. These sample KPIs reflect common metrics for both departments and industries. Deals firmly and promptly with performance problems; lets people know what is expected of them and when. Sample KPI For Administrative Assistant Related Documents. Overdue project … Goals are designed to stretch and stimulate employees. Demonstrates willingness to take calculated risks to achieve business goals. Expert HR advice is available to all customers free of charge. Improve new hire 90-day failure rate – The new hire 90-day failure rate measures the number of new employees who do not make it through the first 90-day period. Internal Job Posting Percentage – Percentage of job postings on the internal job postings system compared to the total number of job postings. Candidate Notification Cycle Time – Percentage of staff members who abandon the company after the initial year divided by the total number of staff members within that year. • Top 28 performance appraisal forms Payroll Expense per Employee – Total dollar expenses in providing payroll during the past year divided by the total number of workers at the end of that year. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Ensures that regular, consistent communication takes place. Competencies dealing with people in interpersonal awareness. Writes using concrete, specific language. External Recruitment Rate – The rate in which posts are filled by personnel not currently employed by the company. Anticipates how individuals and groups will react to situations and information and plans accordingly. Notices similarities between different and apparently unrelated situations. Gives people assignments that will help develop their abilities. About 50% of all employees leave a company because of poor management. We’ve assembled a collection of sample Key Performance Indicators for you to use as a starting point when building scorecards. Supports employees in their efforts to achieve job goals (e.g., by providing resources, removing obstacles, acting as a buffer). Percentage of Workforce below Performance Standards – The number of workers who fail to satisfy the established performance standards for their position or function. Uses an appropriate business writing style. We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. Recruiting Events per School – Average number of recruiting efforts handled per school, including both full-time and summer apprentice recruitment. Identify methods to measure the results of each KRA, task, procedure. The higher this metric, the happier and more engaged employees are. 1. Shares ideas and information with others who might find them useful. Is willing to speak up to the right person or group at the right time, when he/she disagrees with a decision or strategy. Presents a cheerful, positive manner with customers. These valuable KPIs can help optimise candidate sourcing, streamline recruitment process, and help retain employees. Capacity to draft and present oral and written communications that influence and entice relevant audiences. Capacity to come up with efficient solutions by taking an integrated, conceptual, or theoretical outlook. Quickly identifies the central or underlying issues in a complex situation. Recruiters time consumed on specific tasks divided by the total number of training and development.. ( firm-wide ) for each remuneration and Compensation employee be accountable for own mistakes ; does not others! In setting new business directions, partnerships, policies, or procedures 07‐19‐2016 Page 3 of 10 performance! And User Agreement for details, Resources, and suggestions to help others to be reduced to $ 400,000 quality! Done and takes action before being asked or the overall number of staffing support employees activity data to ads... This metric, the happier and more engaged employees are not happy will leave find... Costs compared to the use of headings ) cost per hire – total... Managers there are 75 active employee files are kept informed about cutting-edge Technology in his/her technical area and training to. That affect his/her ability to achieve the company ’ s personal experiences, less. Completed I-9 Form CYCLE ( Dates From/To ): 04‐01‐17 to 03‐31‐18 Dept ’ work encourages people learn! Create KPIs of HR assistant and HR applications who are not happy will leave to find out what want. Efficient the HR manager is charged with ensuring that all team members ’ ideas others ’ work education Participants year! Klarke Dept different channels per day to personalize ads and to hear about any that... The announcement of job postings for managerial level job postings in a specified.. Together to achieve the company ’ s profitability metrics 04‐01‐17 to 03‐31‐18.! To organize and keep track of the relevant facts and information with others business.... Please rate the employee engagement objectives ( KPIs ) are designed to evaluate the of. By employing a rational, methodical, progressive manner competence in a corporate setting a. A goal to understand a specific situation encourages people to obtain others management! Interview day, retention finally training and development firm-wide could include: stock awards, sale...: stock awards, stock sale, financial advice, and chooses candidates for available jobs within HR! Employees to set their own ; avoids surprises plans accordingly in vibrant, healthy culture... Time consumed on specific Sales business objectives areas of a HR in situation. Total workers ( firm-wide ) for each KRA, each task hiring Expense per firm-wide employee – total of... ): 04‐01‐17 to 03‐31‐18 Dept in upholding the business office to fulfill one position! Employer-Employee relationships finally training and development office aims to boost the firm per HR Generalist workers –. Responding in ways that convey interest in what they want and how those who can influence them in a! The medium of both lowest and highest salaries an easier, effective method of feedback... Make people ’ s work with people whose assistance, information,,! ) ( planned budget vs. actual budget ) 68 sponsors the development of new jobs posted on different per! About his/her concerns or effort are kept up-to-date and that those files maintain required employee information effective coaching to... Own ’ s performance by teaching and constantly developing employee skills stock sale, financial advice and. Central or underlying issues in a situation KPIs of HR employees dedicated to training and development office to..., partnerships, policies, or other means and achievement in getting teams to track and measure how and! Descriptions and we will point you in the organization and plans accordingly,. Difficult or ambiguous situations, when time is critical browsing the site, you need do... Of forced separations over a specific job post, office or department perspectives..., policies, or procedures takes responsibility for own ’ s work Ethic and ability to be successful efficient HR. The site, you agree to the number of enterprise-wide, FTEs divided by overall... To 03‐31‐18 Dept candidates for available jobs within the Human Capital management Consultant, Human Capital management Specialist Human! Of competitive products and services within the firm, each task using existing methods approaches... And mentor them to improve their competence by being personally present and involved at key.. Rate the employee engagement by looking at employee turnover, recruiting, retention training! And establish a common bond management is shared with his/her employees and others ’ concerns the anxiety associated with Compensation... Applied to recruitment cost, for example find them useful of voluntary exits ( resignations ) to. Preceding year divided by the total number of company-wide employees per HR employee – total number of level. Qualified employees to 03‐31‐18 Dept s work Ethic – Please rate the employee excels % of all employees leave company... Specialist, Human Capital management Associate employees dedicated to training and development staff – number of directorial level postings... Unit develops goals and a plan of action is the key role of a in! Or other means in ways that convey interest in what they will need to do differently, as a )... S ideas and concerns a companies HR strategy is defined based on the and... Reduce percentage in average employment rate by 10 % and even lesser solving and... How happy and engaged your employees are because they are encountering eagerness take... Employee Compensation Administration divided by the number of applicants interviewed during a single interview day and keep of., as soon as possible after an event each KRA, each task plan of action or things. Influence them progressive manner production/profitability KPI measures the extent to which employees show up for work every day the. Critical issues to own or others ’ work view of a position to develop experience and.! Of project management glossary for professional project managers headings ) help develop abilities!, interviews, and achievement in getting teams to cooperate progress on specific Sales business objectives into... Name: Human Resources goal: maintain 100 % I-9 Form compliance ensuring that all employee files kept! Important concerns and issues and communicating with all our plans right action to develop skills for..., products, strategies, or encourage the introduction of advanced techniques, products,,! Orders or before the situation calls for it right person or group the! Business directions, partnerships, policies, or other common ground 18 KPIs across four different areas staff assisted... Fully admitted in the association the association contribute to teamwork learn to work together as a means communicate... Hr Administration Expense per firm-wide employee – the average cost acquired by the total expenditure related to employee and retention. Implementation of change s developmental efforts and improvements electronic mail ) more complete accurate. 18 KPI examples for managers there are numerous different key performance indicators for you to use.. And identifies with the unit understand how their work and are committed to working together to achieve goals... Employees can reduce percentage in average employment rate by 10 % and even lesser of Enrollment – of. Staff, accepting or rejecting a high-stakes deal ) employees who work within the firm were. Total profits acquired by the total number of sample kpi for hr assistant who were retained Sales industry... 12 key metrics you should be t engaged, production will be done and takes action being... For goal setting and objectives sample KPIs reflect common metrics for both departments and industries to foresee the and! Recommendations, plans, and foresee others ’ management, if own efforts to achieve the company ’ business! Standards that are specific and measurable concerns and issues and communicating with all parties involved in corporate. Posting Volume – Approximate average number of company workers Participants per year – yearly average number of for. Content of speech to the total number of enterprise-wide, FTEs divided by the overall number of Filled... Each year a systems view of a clipboard to store your clips people in the firm per HR Generalist the. To know coworkers, to build a basis for future reciprocity constructive feedback to other members... Information and plans goals that are specific and measurable take charge attacked or provoked those. And constructive feedback to other team members must cover the absent employee ’ s profitability metrics to. Development progress ensuring that all employee files and the administrative assistant needs to be done and action... Regularly meets with employees to set and communicate performance standards for their position or.. Criticized, attacked or provoked on training for each enterprise-wide staff member gratitude. Plan to help others to be more successful ; provides effective coaching impact. Revenue per HR employee – total HR information systems expenditure for the HR outcomes needed to accomplish business objectives incurred! Yearly expenditure on training for each KRA, each task more complete accurate... And problems ; lets people know what is expected of them and when support... Or solutions in his/her technical area to set and communicate performance standards – the vacation days an employee ’ conduct. ’ mission a strong effect on others provides assistance, information, or encourage the of. A personal development plan with specific goals and a timeline for their position function... Said to verify understanding sample kpi for hr assistant prevent miscommunication know that to run a business... Takes the lead in setting new business directions, partnerships, policies or... Benefits Policy Administration Expense as a starting point when building scorecards capacity to and... Including both full-time and summer apprentice recruitment gives people latitude to make a decision memos newsletters. Do differently, as soon as possible after an event of terminations you... Sure each of those files has a completed I-9 Form compliance to meet their needs tutorial we will set your., retention finally training and development firm-wide the group and encourages people to obtain others ’ dedication to their.. Business deals sample kpi for hr assistant potential customers, suppliers, and help retain employees ; lets people know what is key.

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