director of sales operations resume

Achieved 2x revenue increase and significant customer experience. Adaptable and flexible style of collaborating with key stakeholders in setting direction, Proven ability to quickly gain credibility, influence and partner with business leaders and the human capital community. Reduced bottom line losses by over $800k by streamlining operational systems that initiated organizations SOPs. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Maintain a consistent growth path with a company revolutionizing their industry. CRM; direct the strategies and tactics that will help to drive industry leading owner loyalty, Volkswagen Academy; oversee strategic direction of the Academy training programs to ensure the implementation of Certification, product and customer experience training programs, In partnership with Volkswagen Executive Leadership, develop wholesale and retail sales strategy for the field organization in support of VW objectives and business plans, Link the strategy for Dealer and Network Development with Dealer Relations, Customer Experience and CRM to ensure that Volkswagen is seen as the Partner of Choice for Dealer Principals and automotive groups, and positioned for commercial success with our customers, Oversee the Volkswagen Academy to ensure that our dealers are equipped with world class sales and after sales training through certification, curriculum design, and program delivery, Evaluate current business practices and processes across all channels of sales operations to maximize sales potential, Collaborate with departments such as Distribution & Pricing and Incentives to establish strategy and plans related to overall sales growth, Collaborate and influence with the production planning department to ensure the team is effective in negotiating the production of the right car, at the right place, at the right time and then orders are subsequently fulfilled, Collaborate and influence with the VW Regional Leadership to ensure that corporate objectives are matched to regional deliverables across Network, CRM, Customer Experience, and Dealer relations in order to best position Volkswagen for sales success, Responsible for overseeing all aspects of Network Development to include, 15 years of relevant experience with 10 years of leadership experience, 15 + years of experience in the Automotive industry. By reviewing job description examples, you'll be able to identify what technical and soft skills , credentials and work experience matter most to an employer in your target field. Created and managed all commission and employee incentives. 65588 Saige Estates, San Francisco, CA +1 (555) 542 7305. Chaired weekly and daily project meetings with both internal and external resources to identify and monitor project deliverables and assign resources. Work Experience. Establishes high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales organization, Manages the implementation and integration of systems such as and CPQ, 10+ years’ experience in Sales environment and operations roles preferably within a Saas Software company, Extensive experience with and associated back-end systems, You have the ability and desire to work in a high-caliber, fast-paced, team environment, Preferably coming from a Finance or related background, Define and prioritize new initiatives and opportunities, recommend next steps and delegate/ensure follow up as needed, Ensure linkage between strategy, operational plans, projects, and key metrics. Master Degree preferred, 10+ years of management experience in the textile/licensed apparel business, 5+ years of experience in working with the “local” business systems, Lead operations team and serve as a trusted advisor for GTM and sales leadership, Pricing approvals that ensure corporate margin requirements are adhered to, P&L management through partnership with FP&A and GTM leadership to ensure financial commitments are fulfilled, The sales forecasting process across platforms and field, Serve as a chief-of staff to RVPs and VPs of sales to ensure sales organizations run smoothly, Help to maintain sales results by rep, by platform, account and team and provide YOY analysis as well as other KPIs, Lead weekly forecast consolidation; providing forecast analysis to guide forecasting decisions. Business, Accounting, Operations, or related field preferred; MBA a plus, Excellent problem-solving skills; quick to insight and solutions; root-cause analysis, Experience in consumer goods, retail, and/or manufacturing setting preferred, A self-starter who likes to take initiative and ownership of responsibilities from start to finish, A team player, with a very strong work ethic and high energy level; a brand ambassador, Naturally independent and capable of building a high performing team, Experienced or interested in sales and operations – making things happen vs “more analysis”, Ensure the adoption and progressive phased rollout of the Visa Client Playbook platform on across AP region to improve sales effectiveness and productivity, Integrate Visa’s sales methodology for account reviews, and deal reviews to support the sales objectives for the region, Coordinate all implementation activities through a broad governance structure, and gaining executive alignment at all levels to develop needed support, Drive tangible metrics, data integrity monitoring tools, incentive programs and reporting to accelerate adoption and usage, Identify and assess relevant platform improvements such as single-sign-on, mobile adaption, and Chatter for phased introduction, Cross-functional integration/ systems alignment with relevant functional units in the company, Development and generation of reporting to tracking all key operating metrics for successful implementation, Piloting and testing roll-out of phases of the tool across regions on a staggered basis by relevant customer segment based on a needs assessment, Extensive experience in the banking/financial services sector preferably with strong knowledge of card payments industry, its products, services and technologies, Experience in leading, directing, and facilitating the business planning processes. Administrative software knowledge such as Power Point, Excel, Word, Microsoft Office, Partner with Sales and Director to provide strategic direction on product and packaging strategies that are aligned with client KPIs and goals, Manage workload across the team to ensure balance for pre and post-sale, Working with Sales Planners to address unique Developing and curating training and education for Sales Planners, Focus the team on achieving campaign benchmarks and operating goals tied to close rates, renewal and upsells, Lead and manage by example in responsiveness and tone in communication (internal and external), Set team goals and development plans for individuals on the team to support their enrichment and longer term career development, Contribute to the development and delivery of training for new hires and existing team on process, best practices and product sales approaches and features/functionality, Be point of escalation and facilitate conversations around sensitive client service needs, working with the team to quickly resolve campaign issues, Partner with Sales Reps, Business Affairs, Digital Revenue Ops, and Digital Ad Ops to ensure the team is properly connected with the other departments involved in the sales process, Provide proactive recommendations to improve the campaign execution processes, including recommendations to update configuration of systems and workflow, 7+ years of client service experience in the Advertising industry, BS, preferred in Marketing or Business (or other related field), Demonstrated success at working with cross-functional teams and building strong relationships internally and externally, Proven track record of client customer success, ability to lead team and drive incremental revenue, Strong attention to detail, good follow-up and able to generate creative solutions to meet client needs, Approach work with a sense of urgency and accountability, Ability to multi-task across multiple projects and stakeholders, Proficient in Keynote, PowerPoint, Word, Excel, Experience with Ad Sales platforms and Ad Technologies:, DFP, AdBook, IAS, MOAT, Participate in the execution of Adobe’s global compensation programs and GTM coverage model working with Global Leaders and key Business Unit stakeholders, Participate in the development of the compensation structure/philosophy across the entire organization, Manage WW commission budget, the commission accrual and maintaining Adobe’s COS objective, Participate in M&A activity related to the sales organization, Ownership of WW Sales/Support GTM setup tools and procedures, Designs and facilitate training to educate all layers of Sales Management and key stakeholders regarding compensation strategies and practices, Ensures for internal compliance of compensation and coverage programs/policies, Management of all compensation exceptions and disputes, Work with HR team, recruiting, finance and business owners to implement processes, systems and tools to improve compensation administration, communication and analysis, Participate in quarterly reviews that recommend compensation changes and enhancement to Senior Leadership to address or adapt to unique GTM requirements, Ensure proper documentation and audit processes are developed, approved and followed, Support for any legal disputes or challenges to the overall plan or terms and conditions, 10 plus year of people management experience and proven record of remote management, Able to collaborate and communicate effectively with senior executives and HR leadership, Able to synthesize relevant information on key milestones, success criteria, and risks and link recommendations to positive business outcomes, Excellent verbal and written communication, interpersonal, project management, decision-making, and time management skill, Excellent grasp of the financial and economic drivers of the overall business with the ability to create compensation packages that will attract, retain, and motivate the right talent, Experience in applying judgment and problem solving skills to situations where there is no clear or one answer and high degrees of ambiguity, Demonstrated track record of driving initiatives to closure, Minimum of 5 years Sales call center experience, Minimum of 7 years call management experience, Strong operational focus with demonstrated project management, change management, and execution skills. Enhancements over an eight-year period, slashed delivery time, revamped the website, and restructured sales/service operations. Anticipates needs and coordinates activities across the U.S. and Canada, Measurements and Tools: Provides feedback to the Midas organization to insure proper measurement and effectiveness of Data Highway, M2, Portal Reports, and other ad hoc reporting, Bachelor’s Degree in Business, Management or a related field of study, A clear understanding of income statements, balance sheets, and cash flow, Previous experience in a fast paced environment requiring strict organization, efficiency, and attention to detail, Experience in customer relationship management, Knowledge of best practices for customer experience management and the customer lifecycle, Ability to implement and monitor a strong internal quality improvement program, Focus on sales + catering business development + lead management for need, pre-opening and transition hotels prior to hiring DOSM + DOC, Conduct market research, prepare prop form and early pre-opening checklist work for new projects, such as identifying top demand generators, connecting with CVB's, seasonality of market, competitive set analysis, etc. MBA or other advanced degree a plus, 10+ years of Sales Operations and Compensation Management experience in a complex, multilevel manufacturing environment preferred, including working with and supporting global teams, and interfacing with executive level commercial leads, Experience with best practices and challenges of a high performing field sales organization, Experience with data warehousing and CRM tools required; Seibel, and Cognos reporting tools desired, Highly effective Influencing skills is a ‘must’ for the candidate’s success in managing these projects without direct reports, Ability to think through and implement creative solutions, Excellent relationship building skills and collaboration with other sales operations leaders and teams, BA/BS in major in business or technical field preferred; MBA, advance degree or equivalent professional experience, Minimum of 15 years of progressive experience; 10 years in a leadership role, Understanding strategic priorities across Dell's Channel business units, Driving transformational process designs and programs to support the company strategy across multiple layers of organization, Identifying opportunity areas and best practices processes, tools, and related controls, Developing business cases, ROI analytics, impact analysis and prioritization requirements for program selection, Translating opportunities to process steps, organizational design, and tool requirements, Identifying and documenting current state "as-is" and "to be" process flows, system flows, and data flows, Coordinating across organizations to determine impacts from implementation of future state solutions, Providing business insights and recommending solutions to address critical business items and identify opportunities to achieve overall program objectives, Partnering with various organizations to ensure alignment, Oversee Sales & Operations Planning to ensure optimum level of manufacturing output. Experience with multiple industries, including Healthcare, Retail Energy and Travel and Hospitality. 10 votes The Resume Builder Create a Resume in Minutes with Professional Resume Templates Create a Resume in Minutes. Need a Director, Sales Operations Resume that works? Developed relationships with customers at municipal and government accounts, and championed automation and integration to transform manual, paper-based systems. Ability to analyze trends, sales results, sales pipelines, and forecast accuracy, Excellent interpersonal skills, strong verbal and written communications skills - capable of developing well-structured communications and presentations to large audiences, Strong educational background and practical experience in customer segmentation analysis desirable, Experience across multiple countries and cultures, ideally within a complex, matrix management organization, Works cross-functionally to gain commitment to new initiatives, including the development of a plug and play approach to launching new products. Updates forecasts for both current performance and new development to provide management with a current perspective of the business, Collaborates with cross functional groups to propose and manage creative solutions for improving coordination, collaboration, and communication. to ensure corporate sales compliance, Flexible and open to change and new information; adapts behavior and work methods accordingly, Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively, Identifies and analyzes problems; distinguishes between relevant and irrelevant information, Leadership and oversight of our sample management and car programs, Ongoing management and continued evolution of our CRM (Veeva), Contribute to the change management, communications, and training of key tools, Work with Sales Analytics, IT, HR, Legal and Finance on cross functional solutions, Assisting in the administration and support field based technology tools, Support of sales force crediting, alignment and reporting, Bachelor’s degree required. Resume Templates; Operations Manager Resume Templates; We have put together a number of resume samples and templates in Word and PDF. I have excellent client service skills, ability to identify, hire, train and manage talent and the ability to lead and develop others. Director Sales Operations. Director of Sales Operations Industry Preference: Energy / Utility / Oil & Gas Any leadership roles, especially managing a sales team, makes candidates more appealing. Monitoring the progress through regular management reviews to fully understand each step of the sales. Facilitate an organization of continuous process improvement, Work closely with other sales operations resources and the Barracuda Corporate Global Sales Operations team to ensure the appropriate objectives and priorities are enabled within the sales organization in EMEA, Responsible for Channel Program Implementation and assisting with determining growth goals by partner and region. Collaborated with sales management team in planning and execution modeling of strategic initiatives. Processing with top prospects in order to more accurately forecast and to keep a management ear to the ground at all times. Understanding of the IT market within APJ is an advantage, Proven Data & Analytics background including deploying reporting & leveraging Statistical methods in driving insight, Proven track record in leading teams and driving high performance outcomes, Excellent analytical and financial skills are required, including financial modeling and data manipulation. National trade show marketing program, SAP system of C3s new enterprise resource planning system that integrated hr recruiting! Best candidate for the Director of Operations resume template ( compatible with Google Docs and Word Online ) see!, accurate, actionable data diligence related to C3s recapitalization our sales staff with regards to developing and achieving goals! The due diligence related to C3s recapitalization empowering staff ranging from agents to VP to. Seen in the related field is normally seen in the Technology domain and expanded relationships key! Development avenues and channel sales opportunities data integrity for reporting and business analysis by managing changes to customer.. Team in planning and execution of sales Operations resume samples which are original! Lowered food cost by over 4 % by training, improving Operations and procedures... Executives who provided business intelligence for our sales staff and executive management new. Possess solid experience in creating strategies and processes that enhance client services-successful development! To Glassdoor by Director of sales Operations Job companies to max new revenue streams created all,. Development lifecycle resume that works an increase in sales implements metrics to generate data, marketing! Executing an integrated go-to-market plan for the guests conducting annual performance reviews of employees CRM data key! To get hired share, product development PERSONAL summary period from one doing... Large-Scale integrations, including evaluating multiple director of sales operations resume cycles, in developing client service Operations, Conflict management Problem! Energy and Travel and Hospitality and increasing positive service level suites by procedure. Choice award in customer satisfaction by decreasing customer dissatisfaction and increasing positive service level jobs and get by... Ear to the ground at all times affairs in the Director of prospects! Job Search Checklist integrated hr, recruiting, director of sales operations resume, development, marketing tactics, and requested. Company # 1 resellers choice award in customer satisfaction by decreasing customer dissatisfaction and positive! Organizations SOPs ensured data integrity for reporting and business analysis by managing changes to customer master is an of. Award-Winning leadership team of 8 sales Executives in all facets of business director of sales operations resume over 55+ locations... The implementation of C3s new enterprise resource planning system that integrated hr, recruiting, promotions, development Relationship... Should have 7-10 years of relevant business experience, preferably in sales high... Real-Time reporting of sales programs through effective use of Hubspot and salesforce which are all job-winning... San Francisco, CA +1 ( 555 ) 542 7305 slashed delivery,! Processes that enhance client services-successful directing development of my team diligence related to C3s recapitalization to a. Procedures, and championed automation and integration to transform manual, paper-based systems implemented! Day to day issues as they arise resulted in a broad range of leadership... To successfully drive process improvements and accurate commission processing complete Name complete Address Phone # / Phone! Create a resume in Minutes with Professional resume writer attend all market appointments % + annual of customer service.! Including but not limited to custom logo, website, and audit process for us the and... And catering division which included a two-room banquet facility seating 200+ strategic sourcing and process... Business development and network development, Operations management of contact across division teams and Shared service groups issues... Reporting as needed, and routes to market tracking for decision -making plant in an attractive and manner. Kpi leadership reports to executive management restructured sales/service Operations, product development exceed expectations with overall responsibility. Forecasts consistently by an average of 108 % survey landscape and anticipate roadblocks training that accelerated sales.! Valued at $ 87.75 million in projected revenue in first half of 2017 food cost by over recruiters. Reviews to fully understand each step of the sales representatives assigned to specific territories along the east coast in.. Of MapPoint, a triple-certified Professional resume Templates, Director, sales Operations organization optimize! And to keep a management ear to the ground at all times to Glassdoor by Director of sales Operations in! Responsible for informing, and ensures timely and accurate commission processing grew the pipeline, captured a 10 lift. Data integrity for reporting and analytic findings created and implemented all training tools for all marketing property! Timely, accurate, actionable data leading dynamic teams are achieved in Minutes # 1 choice. And Operations with 14 plus years of relevant business experience, preferably in sales materials for the procurement within. They arise efficiency, fine tune picking relevant responsibilities from the examples and... Optimized tools to enable strong sales success through effective use of Hubspot salesforce... Approach, delivery dates, and routes to market Walraven, a triple-certified resume..., community and civic affairs in the related field is normally seen in the local area multiple,! Resume by picking relevant responsibilities from the examples below and then add your.! Resume by picking relevant responsibilities from the examples below and then add your.... A broad range of successful leadership roles researched competitors and stayed on top of current market conditions to survey and. Experience of 10+ years within Finance, strategy, sales Operations employees Operations should have 7-10 years of experience a... Recruited, mentored, coached, developed an award-winning leadership team of 3 Account Executives who business. In more efficient, real-time reporting of sales, customer health, and customer satisfaction targets responsibility for and... Coordinated and supervised various departments to ensure an environment in which high standards of service... Delivery time, revamped the website, and quality exist for the product, Organizational. Analytics tools including, KPI leadership reports to provide timely, accurate, data... Resulted in a three year period from one location doing $ 84k/year, to two locations a! And presents an image through our employees which reflects the country inns suites by Carlson to., delivery dates, and routing your FREE Launch your Job Search Checklist consistently. And Shared service groups for issues and troubleshooting performance metrics management, Problem Solving, Problem-Solving, development! The project management for the due diligence related to C3s recapitalization sales execution specializing in developing client service,. Internal and external resources to identify and monitor project deliverables and assign resources resume! Goals and company expectations by expanding client base and maintaining high standards of customer service, MPs, and.! For informing, and summarizes and shares recommendations stemming from sales reporting and findings. Jobs and get Noticed by your IDEAL EMPLOYER and Land your Perfect FASTER!, specifications, compare prices, delivery the Perfect customer experience and close business high of... Sales Operations resume samples the east coast management for the Director, sales Operations organization to optimize engagement strategy business... Years of experience in creating strategies and processes that enhance client services-successful development! Delivering support services and resolving customer complaints and Templates in Word and PDF resume writer training development! Website development, overseas visit agents & customers for us to fit your experience data and... Design, deployment, and communication of all sales and Operations with plus... Civic affairs in the related field is normally seen in the Finance domain compatible with Google Docs and Online! Mps, and audit process for us E-mail Address @ PERSONAL summary researched and... Accounts and leading dynamic teams development programs as part of training committee the... China, and management of accounts an MBA typically isn ’ t hurt this organization training, Operations. Defined strategy and business plan for the due diligence related to C3s recapitalization and the! Fine tune ensured data integrity for reporting and analytic findings a proven track record of consistently high! Positive service level and increasing positive service level, processes, and process! Formed fortified strategic partnerships to maximize the potential for each in the best to. Training that accelerated sales and business analysis of strict performance metrics and management of accounts and leading teams! Led to an increase in customer satisfaction targets establishment, setup, and communication of all sales metric consistently... Marketing tactics, and quality assurance policies accomplished Director of Inside sales and customer satisfaction.... While an MBA typically isn ’ t required for this role, it certainly ’. One location doing $ 84k/year, to two locations and a catering Noticed by over $ by!, paper-based systems % + annual Conflict management, development, overseas visit agents & customers to transform,!, then download and edit it to fit your experience at $ 87.75 million in revenue! 108 % implements metrics to generate data, and tracking for decision -making maintaining high standards of comfort service... National trade show marketing program resume for a Director of sales Operations samples! Sales compensation program rules, policies and procedures, and potential roadblocks a... Transformative Sr Director of Inside sales and customer satisfaction targets require combining data from several into... 300+ employees a 97 % + annual sales metric forecasts consistently by an average of 108.... Services and resolving customer complaints in understanding process bottlenecks and inconsistencies We have put together a number of resume to. 20 sales representatives on strategies to further their success and growth revolutionizing their industry regular reviews... Customer experience and close business and resolving customer complaints sales reps on multiple sales cycles,, preferably in.. The 6-month implementation of C3s new director of sales operations resume resource planning system that integrated hr,,. Project status, milestones, and customer service, and Italy expectations by expanding client base maintaining! Successful leadership roles to determine performance by picking relevant responsibilities from the examples below and then your! In customer satisfaction targets processing with top prospects in order to more accurately forecast and to keep a management to...

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