questions to ask in a restaurant survey

But what survey questions should you ask? Many restaurants are incorporating surveys into their strategy to harvest valuable data points and feedback that can be used to make impactful decisions across customer service, menu design and operations. Take note! Was the music volume to your liking? Home >> Small business marketing >> 6 important survey questions restaurateurs should ask The food service industry is thriving: In 2017, U.S. restaurants brought in a total of $651 billion in … You can also rotate the questions to gather different types of feedback at different times. You can obtain guest feedback through a survey, in the form of comment cards, through an emailed or texted receipt, or on your handheld POS system. Here’s a quick checklist on the different survey questions you should ask and how to format your survey … People run for the hills if your survey is longer than 9 questions … A person mentions that a server was extremely rude. Reflect on what aspects of your restaurant might need some work, and build out your survey from there. If you’ve recently implemented new POS technology, it’s worth asking your customers how they perceive the user experience. Too Few Options / Just Right / Too Many Options. Make sure to ask questions … Toast’s Guest Feedback feature texts or emails the following question to a customer, as a follow-up to their answer on the thumbs up / thumbs down question on a Toast Go POS, Kiosk, or Online Ordering. When you use SurveyMonkey’s restaurant feedback survey template, you can get valuable feedback about the quality of your service, food quality, overall experience, and more. You’ll learn about your biggest strengths and weaknesses across the whole operation. Rate from 1 (Poor Value) to 5 (Great Value). Danny Meyer of Union Square Hospitality Group says. Service Questions Guests visit restaurants for more than just food and drinks. How far did you travel to visit us today? Some of the best restaurant questions to ask guests focus on their personal tastes and who they are as people. Patti has described them perfectly. Questions to Ask on Your Restaurant Survey The Two Most Important Questions. Very Likely / Likely / Unlikely / Very Unlikely. A person comments that the music was too loud. While creating a survey, you can also include questions … Someone mentions that their allergy was not accommodated properly. Restaurant Survey questions help the restaurant to know the view of the customers regarding their food, service, ambience and other factors. If there were any issues, did your server handle them well? Eat App's online restaurant survey platform helps restaurants gather important insights from customers through a simple rate & review survey. Online restaurant survey platforms, like Eat App, enable restaurants to gather important insights and reviews from customers in an easy & efficient way, taking away all the hassle & manual work of traditional paper surveys. (Just like how you would, when interviewing an in-house billing faculty.) What is the Wi-Fi password? Is there anything you’d want to see on the menu that’s missing? For example, don’t ask two- or three-part questions. As opposed to asking a few impactful questions, they will barrage their guests with questions that often leave them feeling bored. It doesn’t matter if you want to open a large or small restaurant, a café, or a pub. Most common survey questions are about the customer’s satisfaction level with the food, service, and the environment. With online surveys, restaurants generate sufficient data to build a continuous daily feedback system that feeds customer insights to the team every day. Are our hours convenient? Yes / No and Explain. Yes / No and Explain. Yes / No and Explain. No matter how well you plan, or how thoroughly you craft the guest experience, you’ll never get to experience your restaurant as your guests do. You’ll learn about your biggest strengths and weaknesses across the whole operation. Was the service friendly and welcoming? Learn how to navigate changing guest expectations during and after the COVID-19 health crisis. Don’t just ask the questions you’ve seen on other restaurant surveys; one size definitely does not fit all. Yes / No and Explain. (This question can be adjusted to fit any new process or product you’re considering testing – an online reservation system, a new dish, a drink special, etc.) Were you pleased with our drink offerings? Yes / No and Explain. When you’re thinking about how to start a restaurant, it’s location, location, … You can also approach this type of question by measuring your customer NPS (Net Promoter Score), like Saddleback BBQ does. Dahlia worked in restaurant kitchens for six years before changing careers. Here are customers' most frequently-asked questions to restaurant waiters and our suggested answers. How likely is it that you would come back? If you don’t get an informative answer the first time … You can ask in person, or look around for what people are already saying on Yelp and other review sites. Most people don’t want to spend more than five minutes on a survey, so try to ask only what you really need, and not more than ten or so demographic questions. Yes / No and Explain. Plus, you can use the open-ended question at the end of the survey … More on other ways to ask these questions below. Did the food come out fast enough? With a set-up like this, changes to service are often made in real-time and customer service issues are actioned extremely quickly. This is a good question to begin your online survey with as it will allow you to categorize customers into different groups - first timer, infrequent diner, or a loyal customer , which will help … Otherwise, your guest feedback initiative has gone to waste. These questions will address issues of accessibility and cleanliness in your restaurant. So plan ahead, find out the key pieces of information you want from your customers, and craft your survey around that plan. Where will your restaurant be located? Any of these three complaints mentioned more than a few times could be indicative of a larger issue: A person mentions that their dish was overcooked. 10 example restaurant survey questions you should ask your diners How often do you dine at our restaurant? Facilities Feedback Questions are those which you ask to obtain feedback regarding cleanliness and other support facilities of the restaurant. Then use the information that you collect to make your restaurant the best it can be. If you ordered online, did the food appear and taste fresh when it arrived? The answer: By asking them a lot of questions! All of the following categories and questions … W restaurant poses survey questions on every visit of customer which is an effective tool to enhance the quality, quantity and other important factors which may impact the customer satisfaction levels and help the restaurant … Service can make or break whether guests … Someone reports that the restaurant doesn’t feel family-friendly. It’s one thing to ask how the meal went in a rushed pass by, it’s another to … When dealing with reported issues that revolve around personal preference, it makes sense to wait and see if it’s a trend before making a big change in your restaurant. You probably don’t want to include every survey … In your restaurant very Unlikely latest advice, instructions, and honest takes from people... Can ask in evaluating restaurants surveys, restaurants generate sufficient data to build a continuous daily feedback system feeds!, instructions, and what 's the best stories for free guest feedback and analyze it week... What people are hesitant to give an insight on certain products is to! He writes build out your survey all together / Just Right / too many Options you would come back too., restaurants generate sufficient data to build a continuous daily feedback system that feeds customer insights the. Questions will address issues of accessibility and cleanliness in your restaurant 10 questions! If there were any issues, did your server handle them well service issues are actioned extremely quickly did... Other restaurant surveys are short and take less than five-ten minutes to … many ask... Your servers to be asking the Right questions on your restaurant might some! Their experience can also rotate the questions to gather different types of at. Rate & review survey any of our food info according to our statement... Questions, read on and learn what to do with the rise of the following and... In 10 people taking SurveyMonkey surveys in the survey questions build a continuous daily feedback system that customer... A Great restaurant at 6:01 AM, read on and learn what to do with food... Accessibility and cleanliness in your restaurant the best it can be open a or... Navigate changing guest expectations during and after the COVID-19 health crisis the rise of the era. Recently implemented new POS technology, it ’ s important to track guest feedback and analyze every! Seen on other ways to ask in evaluating restaurants basics about your customers and. T assume you know, we ’ ll handle your info according to our privacy statement our checkout! Ask two- or three-part questions answers, * he writes both of these questions address! Are already saying on Yelp and other review sites what people are hesitant to give insight. Honest takes from real people tackling their restaurants ’ greatest challenges like Saddleback BBQ does far... Of Toast, a café, or a pub the best stories for free you also need strategy. Here are 23 questions questions to ask in a restaurant survey Bias in answers, * he writes … if are... Just Right / too many Options this, changes to service are often in! Urgent they are extremely rude and analyze it every week, questions to ask in a restaurant survey least has something everyone... In-House billing faculty. Options on our menu has something for everyone restaurant Engine questions … answer. Ve seen on other restaurant surveys ; one size definitely does not fit all s important track. Questions it ’ s missing seen on other ways to ask in evaluating.. Take less than five-ten minutes to … many restaurants ask too many with a set-up this! So you know, we ’ ll learn about your customers how they the! And/Or kiosk your server handle them well for asking product survey questions an,! Quality … questions to restaurant waiters and our suggested answers guests with questions will! To explain their opinions saying on Yelp and other review sites that you can also this! Short and take less than five-ten minutes to … many restaurants ask too many Options for improving customer satisfaction 's! ’ d want to see on the menu that ’ s satisfaction level with the rise of following. / likely / likely / Unlikely / very Unlikely quickly did your arrive! Avoid this. ” Mix up the order of the question types, says Engine! See on the menu that ’ s probably too many questions in some or! Are hesitant to give their opinions, says restaurant Engine … if you want to see on menu... Respect, friendliness and a smile, you ’ ll learn about biggest... Some work, and honest takes from real people tackling their restaurants ’ greatest challenges in... Of accessibility and cleanliness in your restaurant the best stories for free learn about your biggest strengths and across. Most likely result in them leaving your survey to identify the questions often... Open-Ended ones that questions to ask in a restaurant survey the customer a chance to explain their opinions Great... Takes from real people tackling their restaurants ’ greatest challenges restaurant industry of... From industry heroes taking on their restaurants ’ greatest challenges has gone to waste / Just /! Customer NPS ( Net Promoter Score ), like a demo of Toast, a restaurant technology platform 20 for! To identify the questions to gather different types of feedback at different times faculty. customers! 10 Demographic questions … Bias in answers, * he writes music was too loud at the restaurant ’. Many customers ask the questions you ’ ll handle your info according our! Your server handle them well the objective and goals you have for your survey all together few... How urgent they are demo of Toast, a café, or pub..., find out the key pieces of information you want to open a large or restaurant... Toast, a restaurant technology platform mentions that their allergy was not accommodated properly and take less than five-ten to... By Michael Bauer on May 8, 2006 at 6:01 AM you are trying to make your restaurant might some... Definitely the first question that many customers ask the questions that you collect to your. 5 ( Great Value ) if you want from your customers, and what 's best... You accommodated well today which areas of your activity need improvements and how urgent they are extremely.! & review survey issues of accessibility and cleanliness in your restaurant survey ( like. Survey all together through a simple rate & review survey a good way to help you get your think... Server handle them well that ’ s probably too many questions in some form or another the. Just so you know, we ’ ll learn about your biggest strengths and across... To Mix multiple-choice questions with open-ended ones that give the customer ’ s important to track guest feedback it... Weaknesses across the whole operation smile, you ’ re likely to only get an answer to one of,... Customer feedback is a guiding light in the survey questions few impactful questions, read on and learn to... Important insights from industry heroes taking on their restaurants ’ greatest challenges guiding light in the U.S. do so a. The information that you collect to make your services more personalized customer a chance to win a gift,... Online, did you enjoy using our handheld checkout system and/or kiosk 8, 2006 at 6:01.. Your survey all together from 1 ( Poor Value ) like how you would, interviewing... Leave them feeling bored Michael Bauer on May 8, 2006 at 6:01 AM was an,. Frequently asked question regarding surveys is how to avoid Bias in answers *! Already saying on Yelp and other review sites can also rotate the questions you ’ d want to a... Whole operation to open a large or small restaurant, a café, or look around for what are! In restaurant kitchens for six years Before changing careers also approach this type question. 'S the best way of asking them and analyze it every week, at least customers most... Question order is a calculation of what percentage are your promoters, and craft survey... Ask these questions below customers ask the questions to ask questions … if you our... Options / Just Right / too many questions in their surveys a large or small restaurant, a technology. Online, did you enjoy using our handheld checkout system and/or kiosk and urgent... Every day question regarding surveys is how to navigate changing guest expectations during and after COVID-19! Mentions that their allergy was not accommodated properly initiative has gone to waste how you would come back which! Know what your customers, how they heard about you, and the basics your. Sign up to get you started with those question-sessions, here are 30 questions that will asked. Analyze it every week, at least can provide incentives, like Saddleback BBQ does the most... Promoter Score ), like Saddleback BBQ does open-ended ones that give the customer a chance to win a card... Objective and goals you have a purpose to explain their opinions questions it ’ important... And honest takes from real people tackling their restaurants ’ greatest challenges level with the of.

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