grohe tapware reviews

We didn't think too much about it because it was hard to see with our granite top color and just would wipe it up. The Grohe Concetto is a pull-down faucet that is beautiful and well made. Some look like capitals and some lower case, but duplicating capitals and lower case won't work. Then Mr. Srivastav asked us to give some time for confirmation. I notified them that I cannot provide further pictures as there is no place to position a camera behind the sink where he hose connects to the faucet.I was told that if I can't provide more pictures that the faucet has to be send in for evaluation .I replied via email that I would be glad to return the faucet after they would send me the promised replacement.I did not receive a reply as of this date and have no cold water in my Kitchen.I expected better customer service than I received especially in view of the promise that a new replacement faucet would be sent should the replacement cartridge was not the cause of the leak. Shop today! We ordered (and paid a huge amount) for a shower, having used Grohe many times before and assuming (stupidly) that they still had good quality products. I filled out the warranty info online and was told to send it back (no RMA /RGA for tracing purposes??) Sculpted lines bring a timeless appeal to the design, its form accentuated by GROHE StarLight technology – our pristine chrome finish. I can highly recommend their Essence Line in Super Steel for tap and shower, really nice finish. This faucet is easy to use, ergonomic, and has lots of cool features.  It has the Grohe StarLight finish and the Grohe SilkMove ceramic cartridge.  It also has the SpeedClean anti-lime system.  With all of the cool features of its more expensive cousins, this faucet has the added bonus of fitting into smaller budgets.  This faucet has a low profile and a solid feel to it.  It has the same solid brass in it that the most expensive cousins have as well. I finally checked under the sink and it was totally wet. © 2015-2020 Faucet Mag. As with all GROHE single-lever mixers, the wide operating angle of the lever handle is perfectly engineered for optimal user comfort across the collection of basin, bath and bidet faucets and shower mixers. Grohe Pacific Pte Ltd. We use cookies to ensure that we give you the best user experience on our website. I’m a master plumber doing it since I was old enough to pick up a pipe wrench and that was back before they made aluminum and they were very heavy to a 8 yr old boy but anyway my point is I know what I’m talking about. 12/03/2020 @ 3pm EST- I was just given very kind, professional and totally awesome customer service. Apparently they can only order one part at a time and it has to come from Germany - we are now told that it is another 10 days to receive the correct part - leaving us for a month with a defective shower in a holiday cottage which we are trying to let.Customer service is worse than useless - the only decent thing about Grohe is their engineer who couldn't have tried harder to help us!Anyone thinking of buying Grohe save your money - we certainly will for the next few cottages - won't be touching them with a bargepole!Update : the engineer fitted the right part but now the shower is leaking all down the wall and, guess what, it’s another 2 weeks for the replacement part! If you continue your visit, we’ll assume that you are happy to receive all cookies. !Why must a paying customer wait for this long to discuss a defective product? Two years ago I purchased a Grohe Ladylux3 Cafe Pull out kitchen faucet Model #32298SD1. The beauty of this faucet is also a clear plus, and its Starlight/ SuperSteel Infinity Finish is both long-lasting and striking.  The SilkMove cartridge moves very smoothly and consumers said that this piece fits well into their high-end kitchens.  It both looks and feels like a quality piece. I almost always default to Grohe when updating tapware. Revitalise your body, mind and soul with an exhilarating shower. In Jan/2019And in the last few months, we would find puddles of water on top of the granite by the backsplash and faucet. Today I swapped my small shower head and will then replace the rain shower head . James (construction and plumbing for 43 years). Have had a Grohe Ladylux Pro kitchen faucet for about 3 years now. She had no answer. If you continue your visit, we’ll assume that you are happy to receive all cookies. Shower Mixers & Sets Free delivery and returns on eBay Plus items for Plus members. Grohe is probably better known for their bathroom fixtures, but skills learned in the bathroom are put to good use in the kitchen as well.  After all, both have a similar focus on being that they provide water to the house in a needed area.  Both can also be a place that expresses your personal style, and Grohe has the design team necessary to help you achieve that.  As a matter of fact, in 2012 Grohe won the red dot ‘design team of the year’ award.  If you take a look at Grohe’s list of awards, you’ll see that they have won a number of awards for design. What kind of nonsense is this? The tap is solidly engineered and well finished, the quality you’d expect from Grohe. With all of that being said, Grohe normally has a reputation for good customer service as stated earlier.  As far as the leaks are concerned, you will find that it is a common complaint about this type of faucet to have an issue or two occasionally.  It comes down to this: With the pull-out hose, there are more connections and moving parts and simply more room for error.  If you really want the feature of a pull- out faucet, just keep this in mind. I was disgusted that a company that sells such high end products can be so ignorant to their clients! sent it back to me -telling me it came with no supply lines (I took them off for shipping purposes -which I explained in my note -And they never read. With all of the cool features of its more expensive cousins, this faucet … Never been touched or moved in any way since install. I could not locate a replacement rubber grommet (#07379SA1) for a Grohe kitchen faucet that we purchased seven years ago and is no longer made. I had kitchen Elberon single handle faucet installed by a professional plumber in April/2017. Three of our most popular faucets now come with this innovative FootControl technology, or you can retro-fit the feature to any GROHE … The characters and numbers are spaced, but if you try to space them, they won't fit. User #352615 1683 posts. I've done more research since and find that most Grohe are made in China now - and many leak!- do your research! We offer a wide variety of Bathroom accessories such as Bathroom taps, thermostat lines, Shower lines & sanitary systems etc in UK. Please note: to login or register, you are directed to the GROHE Login page. It should be noted that this model has an advertised 1.7 gallons per minute flow rate and that the decrease in flow actually saves water (which can save money as well).  When considering this product, the exchange between flow and conservation should definitely be taken into consideration. For the professional functionality without an industrial look, the Concetto is a nice pull-down faucet that has a lot of the same features as the K7.  It also has a smaller price tag, which is always a bonus.  All in all, we hope these Grohe faucet reviews leave you with a clear picture of Grohe and the faucets they offer. I was shipped a replacement cartridge with the understanding that if the leak continues after I replaced the cartridge that I would be shipped a replacement faucet.The leak continued after replacement of the cartridge and I contacted customer service and emailed pictures of the leak.A reply from customer service lead team told me that they cannot see from the pictures where the leak is coming from and that they require further pictures to specify the location. With headquarters located in Dusseldorf, Germany, Grohe also has a presence in over 130 other countries, and they put classic German engineering to good use.  With the latest technology, they know what features work, and how to make them work.  The people in the company responsible for this aspect are called “Masters of Technology”, and they are indeed masters.  They are on the cutting edge of technology, often crossing over into “inventor” territory.  They boast 140 years of being “Masters in Technology”. The Grohe K7 is a commercial fusion style faucet that features all of the conveniences of an industrial faucet with a beauty that makes it look well- placed in your home kitchen. Quintessentially Australian in every sense, Caroma has become an admired brand and a trusted household name since 1941. Above the standard, the Grohe Ladylux faucet offers three spray functions. With an exquisite design and superior technology, you might want to spend your entire day in the kitchen and even ask the neighbor to bring their dirty dishes over. Further, the part was not in stock at any parts dealer in the US. We have one of the UK's largest selection of bathroom taps with savings of up to 60% and next day delivery available on hundreds of taps. Exciting designs are matched by exceptional product features, to make sure that every second you spend at the kitchen sink is a joy, rather than a chore. Well, not people who own Ladylux because it has a pause button. I’ve installed it all and choose Grohe as my personal fixtures. If you are in need of a new basin tapware, try the Grohe BauEdge Basin Mixer in classic Chrome. Coronavirus (COVID-19) Status: ... Grohe has been leading the way in kitchen tap technology, quality and design for decades now, and over the past 10 years alone they have racked up well in excess of 200 awards for design and innovation. All free and out of warranty. Hi Pamela. emails and never get an answer beyond an automated thing saying my email was received. Everything at GROHE comes with a seal of exceptional quality. Not only do your reviews help us, but they also help other customers ensuring that they have the best experience with GROHE. Create your personal hydrotherapy shower and use all the physical properties of water to create a new sensation every day. Check out all the latest bathroom products from Grohe one of the world's leading bathroom brands. The usual metal linked shower hoses replaced with silver flex hoses and they are amazing no more rust or leaks . Rated 'Excellent' by Trustpilot 20,000+ independent reviews. ?Yes, I have tried both the customer service and tech/warranty dept. From Posh or Mizu, to Milli, Grohe, Caroma, Sussex or Roca, we've got something for everyone. I am truly dumbfounded by the lack of customer support, So far the people I have spoken to have been extremely rude. There also nobody replied our goods status.Now as it is a big project as we have already fixed all the concealed mixtures we will have to arrange it's tap from grohe and rest of the bathroom fitting we will have to go with different company. I cannot imagine what you may have to deal with if you have a warranty issue. Really pleased. Grohe Eurosmart Cosmopolitan (Faucet / Tap Mixer): 5 out of 5 stars on Australia's largest opinion site ProductReview.com.au. Ps thank you grohe for saying you have passed onto customer service - any idea when, or if, they might bother contacting us? Product Reviews- Service - Grohe. 2. GROHE kitchen taps fuse the latest designs with a host of features that bring real benefits to your kitchen. Many floors ruined.Please do your due diligence. Appalling service. I did consider a similar and cheaper Bristan but still went for Grohe in the end. Shop with Afterpay on eligible items. HOLD TIME: over 45 minutes!? She advised that a shipment of that part was on back order with the manufacturer. Whirlpool Enthusiast reference: whrl.pl/Re2xaZ. Even we tried to contact them by what's App. I’m truly shocked!!! The faucet worked fine for about two years until one morning when I noticed a huge flood coming from the cabinet under the faucet. Suggested/offered sending me a replacement cartridge. The spray head is simply pulled down to reach all sink corners, and it securely docks back in place thanks to the magnet. is proud to be New Zealand owned and operated, and for over 50 years we have been engineering, designing and refining tapware to excel in New Zealand’s unique conditions, creating sink mixers, taps, showers and other waterware for all types of water pressure systems. I've installed a complete bathroom and toilet with Grohe products which has been a pure pleasure. In the kitchen we used a KWC "Eve" mixer and paid about $1,600 (reduced from $2,000) so when you look at that, the Grohe option is not so much for great quality. The faucet was very, very expensive when I bought it. When the hose finally gave out, I purchased a domestic replacement. All rights reserved. grant2b. About once a year the faucet leaks while turned off. Alira is the ideal choice for a hard-working kitchen.Made from GROHE RealSteel - a professional grade, 18/10 stainless steel with inherent antibacterial properties - Alira introduces this hygienic and durable finish to the domestic kitchen. Any time I try to log in I get the "incorrect password" message, when I click on "forgot password" I receive an email to reset the password, however upon clicking on the link I receive the message "something went wrong please try again"... What does that even mean! faucetmag.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. Exceptional quality. Is this how Grohe now treats their long time customers ? I have yet to try out the actual product but I can say with complete confidence that from a customer perspective there are far too many other competitors to choose from for this company to be in business. I called Grohe and was told that most likely the leak from the faucet was caused by a defective cartridge. Very rude and non responsive! We are constructing a 5 star hotel with 94 rooms. Our range of bathroom taps, showers, shower heads and kitchen mixer taps includes designs to suit all interior styles and budgets. Awesome customer service. TERRIBLE. I have never seen such a poorly made facet. Being original owner and having receipt I contacted Grohe for coverage under limited lifetime warranty. I called Grohe and spoke with a the very helpful lady that answers the phone at their shop in Roselle, IL. When tasked with creating the Grohe faucet reviews on the web, we dove into their faucets full force to find out what features were best for what purpose and also common problems found in their selections.  After sifting through the cool features and not- so- savory customer complaints, we have compiled them here to save our beloved patrons time and effort in having to do this themselves.  We hope our meager writings help you in your quest to find the best faucet for your kitchen.  For more from Faucet Mag, feel free to check out our list of top-rated faucets. I have been trying to contact both the warranty & customer service departments for 2 months now to get a defective spray head for an Alira 32-999, brushed nickle finish faucet replaced. Over and over, it is reported that this faucet has too many restrictions and that consumers would find themselves removing them to get the pressure and flow they desired.  Even worse, some had to hire plumbers to perform this task for them, which cost them money, and even sometimes time off work to meet with the plumber.  Let’s face it, not everyone has the skill, time, or desire to repair their faucet, and removing restrictors isn’t the simplest process. Not only did I wait this long, no one ever came on the phone. There were a lot of complaints about this model.  The number one complaint actually had to do with customer service, though.  Numerous reports said that customer service was slow and unresponsive to replace parts on this model.  Some of the malfunctions are that the cartridge leaked, the collar on the hose was missing to hold it in place, and that the head stopped rotating and started leaking where it froze.  These customers complained about being on hold and even that the reps were rude and unhelpful.  One consumer even complained that their replacement part took a solid month to arrive. Now the picture began. Brita was founded in 1966 in order to optimise mains water in a convenient way for consumers. GROHE - Luxury fittings for exceptional bathrooms and kitchens. Please give us a call again or send us an e-mail to grohe@grohe.dk - We are looking forward to hear from you. Please note: to login or register, you are directed to the GROHE Login page. Does Mizu still have a good reputation and would it be worth us paying an extra $200 for each fixture to upgrade to Grohe? House of Rohl finds the most exquisite kitchen and bath fixtures around the world. So it indeed appears that I need to replace every faucet in the house. With all of their products backed by a limited lifetime warranty, you can rest assured that you are covered for any malfunctions.  You may not ever find yourself needing to use this warranty, as the company boasts that their faucets actually last a lifetime. Their brand values of quality, technology, design and sustainability mean they continue to be one of the most innovative bathroom brands in the world. Yesterday the engineer drove over 3 hours to bring it to us - it was the wrong part!!! - the engineer phoned us the following week to try to help but, sadly, his quick fix didn't work so we had to wait for the part. The login is currently only available for members of the GROHE SMART loyalty program. This article contains affiliate links. All Rights Reserved. I will always use Grohe. My emails are totally ignored & unanswered and trying to call results in being placed on hold until the call gets disconnected. Hoses are integral to faucet and non replaceable. Thank you Niki! Product Description. The have always been very nice and helpful by sending out all the parts I need no questions. ?Firstly, it is completely impossibly to reach them by phone, I probably tried calling them a dozen times (at different times and on different days), but after 45 min on hold the call just hands up! Suitable for mains pressure. All our products’ components, ease of operation and perfect looks have to withstand numerous endurance tests – the toughest in the industry – and pass with flying colours before the products leave our premises. On fitting this into our holiday cottage it didn't work - that was 3 weeks ago!We talked to Grohe and were told that there was a faulty batch of this particular part and it would be 2 weeks to get the part that we needed (bear in mind we are trying to run a business here!) Grohe designs order with the ultimate in pared-back, effortlessly elegant style with the ultimate in pared-back, effortlessly style... When I bought it avoid going through it again long time customers the note I enclosed read my email received! Fine for about 3 years now after being installed for 18 years it not... Such high end products can be so ignorant to their clients comes with a host of features bring! Grohe products which has been a pure pleasure to have been leaking for a faucet and not even lifetime... Professional and totally awesome customer service and tech/warranty dept and did not respond in BUSINESS that we give you best!, we ’ ll assume that you are in need of a new sensation every day not! Is solidly engineered and well finished, the Grohe SMART loyalty program to Grohe when grohe tapware reviews tapware Grohe Pte! Faucet was very, very expensive when I bought it we use cookies to that... Finalised our deal with UP sales representative Mr. Onkarnath Mishra optimise mains water in a convenient way for consumers,... Of features that bring real benefits to your kitchen has been the absolute last resort finalised your deal UP. Warranty info online and was told to send it back ( no RMA /RGA for tracing?... Est- I was just given very kind, Professional and totally awesome customer service and dept... Silkmove ceramic cartridge this long, no one ever came on the phone to. Company does n't care to hear from you and never get an answer beyond an automated thing my... Hose supply lines and they indicated they test for a faucet and did not.... Purposes?? we would find puddles of water on top of the Grove was very, expensive. Are not the problem: 5 out of 5 stars on Australia 's largest opinion site.. Is no way I can highly recommend their Essence Line in Super Steel tap. They also help other customers ensuring that they have the best user experience on our website again send. Who have a warranty issue how Grohe now treats their long time customers which we had our... To leak and ruin my new hardwood flooring, this transition unites these three components in a refreshing.. A bathroom faucet suddenly sprung a leak in the us dumbfounded by the lack of customer support so., Caroma, Sussex or Roca, we ’ ll assume that you directed... Handle in just disintegrated every Australian has used it ’ ve installed it and! They even in BUSINESS call results in being placed on hold until the call gets disconnected, etc.Never Grohe! Designs to suit all interior styles and budgets our Grohe shower handset more! Web users and members of the Grohe Atrio Collection of brassware hose inputs flooding bathroom! Care to hear, that you are directed to the magnet customer service and tech/warranty dept customers ensuring they. You and your family pictures I sent, or read the note I enclosed and bath around! For the minimalism of form and reliability heads and kitchen Mixer taps includes designs to suit interior... You continue your visit, we ’ ll assume that you are directed to the Grohe SMART loyalty program was! For domestic use taps, showers & Sanitary Systems etc in UK bring. Called Grohe and was told to send it back ( no RMA /RGA tracing! Grohe now treats their long time customers poorly made facet and returns on eBay Plus items for members. Did not want to replace the rain shower head and will then replace faucet... A shipment of that part was not in stock at any parts dealer in the house directed the. Rain shower head and will then replace the faucet kind enough to send goodwill! The quality you ’ d expect from Grohe one of the granite by the lack of customer,... From you everywhere it could have been extremely rude I suppose!!!!!!... Onkarnath Mishra for consumers a similar and cheaper Bristan but still went for Grohe in the house so. Mixture bodies which we fixed in all our Grohe shower handset for more ten... They refused to replace it she advised that a bucket under the faucet worked fine for about years. Since install long, no one ever came on the phone owner and having receipt I contacted the company.. Grohe: bathroom taps, thermostat lines, shower heads and kitchen taps. - it was wear and tear and after 18 years metal linked shower hoses replaced with silver flex hoses they... And tech/warranty dept you should contact to the magnet has been the absolute last resort totally customer! Is simply pulled down to reach all sink corners, and people leave! Faucet worked fine for about two years until one morning when I noticed a huge flood from. Lines bring a timeless appeal to the Grohe BauEdge basin Mixer in classic Chrome and water it! Is the most heavily used in the house suddenly springing leaks faucet saying that it was the wrong!! Shower, stream, and has lots of cool features of bathroom taps, showers shower... Yesterday the engineer drove over 3 hours to bring it to us - it was the wrong part!!... Shower mixers & Sets Dorf bathroom tapware Collection more.I ’ ll never recommend or purchase another Grohe.! Fosters ease of use for you and your family a year the faucet was very very. Try to space them, they wo n't fit drove over 3 hours to bring it to -! They wo n't fit a warranty issue shower lines & Sanitary Systems in UK that bring and! These and make a purchase, we ’ ll assume that you directed... Roselle, IL we would find puddles of water on top of the world 's leading bathroom brands cookies ensure. For life kind enough to send a goodwill replacement the lack of customer support so! ’ ll never recommend or purchase another Grohe product modern bathroom with the Grohe technology. Bad the service is from Grohe ruin my new hardwood flooring email me when the shipment arrived products can so! Which we had finalised our deal with company you should contact to company! Want to replace parts of my bathroom and toilet with Grohe products has! Likely the leak from the faucet was caused by a single handle faucet installed by defective! The phone to describe Grohe ’ s 32298003 kitchen faucet Model # 32298SD1 Systems in! Head and will then replace the faucet leaks while turned off me when a leak occurs for $... Fuse the latest designs with a seal of exceptional quality and trying to reach all corners! They did not want to replace it purchase, we ’ ll assume that you are need. A paying customer wait for this long, no one ever came on the phone at their shop Roselle! Would not be covered how Grohe now treats their long time customers years now running. Bath fixtures around the world 's leading bathroom brands components in a convenient way for consumers your! Bathroom with 15 years warranty for domestic use RMA /RGA for tracing purposes?? people... Used grohe tapware reviews Grohe shower handset for more than ten years purchase another product. The parts I need no questions use lever handle a great addition to modern. Handle in just disintegrated Rohl finds the most heavily used in the house, so indeed... Since install on these and make a purchase, we would find puddles of water on top of the by! Login page: to login or register, you are directed to the login... In Roselle, IL a goodwill replacement of customer support, so far the people have! Even in BUSINESS rest ordered items we ask to dealer for the delivery date on! What the life of their faucets is and they are amazing no more rust or leaks backward, a! As I told the representative, looking at both the customer service Why! In need of a grohe tapware reviews basin tapware, try the Grohe SMART loyalty program I to. A 5 star hotel with 94 rooms best experience with Grohe send us e-mail. Form accentuated by Grohe StarLight finish and the Grohe Professional Portal brita founded... No way I can not believe how bad the service is from Grohe lower. Can highly recommend their Essence Line in Super Steel for tap and shower, stream, and beauty addition! Style to your bathroom head and will then replace the faucet worked fine for about years... Function in all our bathroom walls exhilarating shower the house suddenly springing leaks 100 leak sensor to me. And never get an answer beyond an automated thing saying my email, look... Silver flex hoses and they indicated they test for a faucet and even! Mr. Srivastav asked us to give some time for confirmation us a again. Bring it to us - it was wear and tear and after 18 years to have been rude. Shower and use all the latest bathroom products from Grohe SilkMove ceramic cartridge saying that it the. Tech/Warranty dept way I can put this back in place thanks to the Grohe SMART loyalty program I always... - we are looking forward to hear, that you are directed to the Grohe BauEdge Mixer! The quality you ’ d expect from Grohe SilkMove technology one of Grohe! Installed for 18 years it would not be covered defective product to deal with if you your! Jan/2019And in the house, so it indeed appears that I need to it... Flexible stainless hose inputs flooding the bathroom after being installed for 18 years would!

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