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Packed our tent and cooler up at 6 am and drove home to let the pups out ourselves since Wag! Hi, please send an email to feedback@wagwalking.com, we'd like to look into this. Sara and Nick Moore, of Houston, said they regularly used Wag and on Dec. 10 last year logged on to find a last-minute walker for their purebred Wheaten terrier, Winnie. If you are spending more than five minutes trying to get into this building, take very detailed notes for the next walker and leave notes for the owner to fix this, too. And all of those dogs were clearly new to me at one point and time. dog walkers, beware of scammers ~ What independent contractors need to be aware of with the Wag! Confirm the dog looks the way the picture does: Unfortunately not all owners are as tech savvy as Wag! Recommended Read: “Amber Guyger faces 10 years in jail the same day I walked into the wrong apartment ~ How a knee-jerk reaction killed someone’s child”. These guidelines help ensure the best possible experience for all those using the platform, including pets! Wag! would do what it promised to do and show up for the time I scheduled the following morning, but no such luck. We also provide regular tips to both pet parents and Walkers. This group is for NYC Wag! to change that breed immediately. We just cut our trip short. Wag also never really has avaiable walkers when I need them, during the weekdays or day time on the weekends. When Wag! I was anxious about using Wag! Thanks so much for your review, please send an email to feedback@wagwalking,com, and we'll look into this for you. Get help with your Wag! Today I got the following text:"This is Alexandra from Wag Dog Walking Finance. platform. Hi Cynthia! But more often than not, the dog will already be in a window or door so it’s pretty obvious that a dog lives there. is the #1 app for pet parents -- offering 5-star dog walking, pet sitting, vet care, and training services nationwide. Both apps feature Uber-style rating systems. My guess is that Wag isn’t having any trouble finding people that like walking pups, so their goal is probably to get more customers actually using the app. Non è possibile visualizzare una descrizione perché il sito non lo consente. Never again!! Please make sure to answer ALL questions in order to get approved to join! Wag has decided to act in bad faith at an unprecedented time. Hey there, we are sorry to hear you had a less than pleasant experience. Anytime you see a dog with no previous notes, understand that you will be dealing with someone’s dog and an owner for the first time. Terrible service, you book a walk and nobody came to walk your dog!They are totally unprofessional and they offends people very very easily!My lawyer is already working on the case!Be careful with them! But there appears to be a newer scam going on with Wag walkers that once again supports why dog owners should be required to have background checks too — … Reviews of walkers are not honest as they cover the asses of the walkers and to write a real review takes more effort if you want to book another walk. This is why I went with Rover years ago, Order got delivered it was a very small portion did not fill , very very dry , hardly any chicken and too spicy. This, combined with the inability to select and/or communicate directly with your dog care provider, is a big con for Wag! Open the door slowly and check surrounding areas: I can count on two hands the amount of times in which owners were home while I walked their dogs. If the dog seems to distance himself from another person in the home, that speaks volumes. Avoid homes with no access directions: There should be some kind of instructions for where keys are, which doors to go to and info on the dog. However, taking care of someone's pet is a responsibility to be taken seriously. In a recent Reddit post, a Wag walker reportedly* accepted a walk for a Yorkie named Oreo. ~ Five must-ask questions before dogsitting someone’s home, Here’s How Indoor Plants Keep You Healthy — and How You Can Return the Favor, Work Brain and how to Take Advantage of It, Here’s the Latest Time You Can Drink Coffee And Still Get a Good Night’s Sleep, According to…, To Relax, or Not to Relax… You Make the Choice, Beat Sedentary Habits: Six Quick Ways to Start Feeling Better, Now. If you’re a veteran Wag walker, chances are pretty high that you already know about the Zelle and CashApp Wag scam in which a fake dog owner sets up a walk, cancels it and then calls you as a Wag rep to ask about your checking account information. This is something we don't like to hear and would like to look into this for you, please send an email to feedback@wagwalking.com. Whether you’re looking for daily walks, planning a trip, stuck at work, or just want your best friend to have some company - any day, anytime pet care is available through the app. Barkly Pets lets you review and choose walkers that meet your preferences. Person never walked my dog and they refuse to refund. 5. Should have been my first warning. It was one of the worst days of their lives. service due to walkers being so late or not showing. Choose from a range of experienced dog walkers nearby. I loved animals, so I figured Wag would be a good fit for me. I had already made it three hours away. Wag is the worst dog walking app they take forever to book a walk it’s ridiculous absolutely hate this app. 3. Wag! They already have their money at that point. I notified Wag! She drank multiple bottles of wine and then projectile vomited ALL OVER MY ENTIRE UPSTAIRS. But right after the call, they received a Wag! 90 likes. This is where Wag! Recommended Read: “My heavy-hearted love for senior dogs ~ You can teach an old dog new tricks — when it depends on survival”. Sara contacted the dog walker, who told her that Winnie was home safe. They even just raised their prices as services have become less and less reliable. This has happened a few times, primarily when the owner was upstairs and the dog followed. There was a Greyhound (who I love) who was described in the app as a Puggle. We also provide regular tips to both pet parents and Walkers. Hopefully this company goes under before it wastes more people's time and money. is the #1 app for pet parents -- offering 5-star dog walking, pet sitting, vet care, and training services nationwide. Helpful Resources; Help center. Staying Safe; Contacting the Pet Parent; Safety Videos; Beware of Scams; Community Guidelines; Additional Questions. Bonus—you’ll get plenty of exercise. still allowed a flagged account to book walks is anybody’s guess. And I was scheduled for my 3rd walk for the day. nor Rover provide benefits for walkers, besides advertising profiles for walkers … I had them cancel it and thankfully I was able to get a family friend to go over to our house to let them out at almost 10 at night by this point. Absolutely horrendous customer service. In sight of this, we kindly ask that you consider removing this review. Wags policy of damages incurred by your dog walker/sitter is pathetic. Would you like to receive Shamontiel’s Weekly Newsletter via MailChimp? Hi Melissa! Still, treat the owner as you would any stranger — be polite and professional but understand that these are still strangers to you. We are an app based dog walking company in the United States and do not sell any physical products or food. I prefer that “alone” introduction to immediately tell whether me and this dog will get along. I was excited about it in the beginning and devoted time to it. As Wag! I did 2 walks in one day. The couple subscribed to Wag!, a dog-walking app where pet owners can tap walkers to take their dogs out. We want your experience with us to be positive so if there is anything we can do, please let us know! Search for a dog walker. Jen R. I have had nothing less than wonderful experiences with all of the wag walkers as well as dog sitters. © 2021 Trustpilot, Inc. All rights reserved. Hi Kristipher! Better to find a good walker and pay them without involving a business like this that clearly does not care about the safety or wellbeing of your pet! Hey guys! If you immediately feel weird about the location, maybe stop inside of the store first to talk to the cashier or other workers. At Wag!, we take the safety and security of the members of our community seriously, whether you walk on four legs or two. The issue that caused this to happen has been corrected. Whether you’re looking for daily walks, planning a trip, stuck at work, or just want your best friend to have some company - any day, anytime pet care is available through the app. Get matched with a local, certified, background checked dog walker. I know how difficult it is to fit in a dog walk around your work so let me do it for you. We apologize that you are having issues with the app functionality. Most walkers come with plastic grips, but you have other choices as well. I will never use this service! I have used them for over 150 walks and they do not value their customers. Book convenient pet care in your neighborhood with the Wag! Be careful when booking specific walkers and closely watch the confirmed time. If you have any questions, please email feedback@wagwalking.com. I have time stamped entry on my automatic lock and cameras on my entry and exit. Wag Uses Independent Contractors, Not Employees This one essential distinction is at the heart of what separates companies like Wag from responsible pet care companies. Based on pics Wag! We are so sorry to hear you had a less than prefect experience. Book a scheduled or on-demand dog walk today with a local walker near you. ‎Wag! app. The app offers access to a high number of qualified caretakers, so owners can make sure that all the needs of their pets are met. Book convenient pet care in your neighborhood with the Wag! Rules! Download the Wag! ----- 1. Although it is rare that I complete walks from new homes — mainly because I’ve built up a regular rotation — I’ve also walked, dogsat and/or boarded 75 different dogs. Click here to recover your password. They used to have great CS policies and now are just being greedy. Recommended Read: “Wag! Your dog walker can stop by as many times as you need—on whatever days you need them. Thanks so much for the kind review. Unlike rover or care.com, the wag walking website is difficult to navigate and figure out what you are doing. When Wag! Los Angeles, CA - September 10, 2018 - Wag!, the on-demand dog walking and boarding app, announced the appointment of an advisory board comprised of leading veterinarians, trainers and a law enforcement official to further ensure the safety and well-being of its community of dogs, dog walkers and pet parents. This service is the last thing you want to use, DONT USE WAG IF YOU WANT YOUR DOG ACTUALLY TAKEN CARE OF, Scam- trying to add fake charges to cards. I am a walker for Wag! walkers would like them to be. Wag Labs (better known as simply Wag!) At 11:15am o got a text message saying “Ashley” had to cancel and they were attempting to match another person. This month, the company announced that they will be transitioning to … This is not something we like to hear at all. is a dog walking service, similar to Uber for dog walking! It made sense for me to use Wag. Walkers can earn over $1,000 in a given month for the same $8.50 membership fee. The app is HORRIBLE. I’ve also seen this play out with dogs who were visually or hearing impaired. When I finally rushed home to walk my dog, I discovered a $5 cancellation charge. All walks include GPS tracking, premium insurance, and 24/7 customer support. Supporting Local Animal Shelters One Pup at a Time. About Wag! There doesn’t appear to be an option to refer new Wag walkers though, so the referral code is strictly for referring new Wag customers. Wag Labs (better known as simply Wag!) I recommend! You might consider foam grips or soft grip covers, especially if your hands tend to get sweaty. -- a bigger, national company -- is practicing social distancing for pickups and drop-offs, plus masks and gloves for all of their walkers. And in both cases, I ended up not really liking the dogs and blocked myself from walking and/or sitting them again. Please email us at feedback@wagwalking.com with details of the events you described so that we can look into them. Hi, thank you so much for your review, we'd like to look into your experience -- please email us at feedback@wagwalking.com. According to its website, Wag! They can see I haven't used the service in months and are refusing to refund me for a premium service, that I do even remember signing up for. Hi Eric! Walker credentials Email: Password: Having trouble? Some dog walkers will take many dogs for a walk at once, while others will only take a single dog. Bummed.p.s. Wag says its walkers are bonded and insured and promises they’re experienced dog walkers. are available to stop by as many times as you need to give your pup a potty break and exercise. Customer service and supervisors seem less than interested in making this a priority even though it has happened now for weeks. Whether you’re looking for daily walks, planning a trip, stuck at work, or just want your best friend to have… How does that not deserve a review?? By classing their walkers as independent contractors instead of real employees, Wag saves millions of dollars in payroll taxes and other expenses. If I don't catch it, my walker would come 2 hours early. But approach all homes as though someone is there. Corynne has been my pet sitter for years. Building your business with Wag! 4. 7. The last response “we shall see if we find someone but might not”. Organise a free meet and greet. Other dogs do not understand why you’re walking them in the opposite direction of their owners and immediately protest. I have had nothing but good experiences as a Wag walker. Some Wag! is the #1 app for pet parents -- offering 5-star dog walking, pet sitting, vet care, and training services nationwide. It was simple to set up on the app. Hi Nelasia! You are getting paid to walk the dog, not to investigate the address. Wag's website says, "We thoroughly vet and test all our walkers on dog-handling experience to ensure you get top-quality people you can trust." It was one of the worst days of their lives. Dog walkers on Wag! Well, the hour I have it booked for came and went and no one showed. If you have trouble grasping with your fingers — due to arthritis, other joint pains or nerve problems in … That means lots of people may overlook you. Hi, I'm Rachel and I am a dog lover. Based on pics Wag! SCAM! If you would like to provide more information on the specifics of what happened, we would be more than happy to assist. However, if you walk into a home and the dog is nowhere to be found, do not lock the door behind you. and Rover. Wag!, PetBacker, Rover and Care are among the apps that can connect you to verified and qualified professional dog walkers, boarding, grooming services, and everything else you'd want for your pampered pooch. account, a recent service, browse through frequently asked questions, and more. is dedicated to creating and maintaining a safe and trustworthy community bringing together Pet Care Providers and Pet Parents. Get to know your walker first and then put a few as a preferred walker that way you know who comes to your home. My daughter used this company to dog sitter our dog last week and the sitter allowed her to runaway. I put our gate code in the app for the walkers and told them where to find the leashes. And they chose that time to tell me that there was no one available after I was two hours away from home and my dogs were going to go 9-10 hours without being able to go outside to potty. app. Please send us an email to feedback@wagwalking.com, we would like to look into everything that you have experienced with the platform. Instead of rushing home at lunch, book a dog walker to give your dog a 30-minute dog walk. Please email me a feedback@wagwalking.com. I always like to contact the pet owners to let them know how far I am. Sara contacted the dog walker, who told her that Winnie was home safe. According to its website, Wag! Whether you’re on the market looking for a part-time gig or are in search of a full-time job, dog walking can earn you up to $25 an hour. We are NOT officially affiliated with Wag! ), I've never used the service after signing up. Be respectful of all members. service due to walkers being so late or not showing. I've had a consistent tech problem with this app that nobody is interested in fixing. is an American pet care company that offers a technology platform to enable on-demand and scheduled dog walking, training, and other petcare services through a mobile application. Beware- it took 4 phone calls, messages, and emails before I got a response from Wag and it was just to tell me to take it up with my walker. Then the next morning I naively thought that maybe Wag! Booking a dog walker with Pawshake is easy and safe. I had a scheduled appointment at 11 am this morning and the trainer did not show or call. They can just see the previous photographs, unless they’re marked as private. Wag! I'm a Walker and the App continually fails to provide modern abilities to function.I love dogs and have been disappointed more than not when the app fails -- and the customer service "department" basically goes to the same woman on Beale Street in SF who has zero awareness of her job or an ability to advise assistance -- so while I respect the idea of the service, it's been a horrific experience for me personally. The downside is you don’t get to have that moment alone to see how the dog reacts to you; some dogs are OK until they’re not around their owners. Cities. Four-wheel walker. that someone was going to show up and hadn’t had service where we were camping? has the upper-hand over Rover. Please email us at feedback@wagwalking.com so we can look into this further for you. notification that Winnie was dead. They're literally trying to scam and scare people into adding payment info so they can add false charges to cards. I messaged them 3 days ago and never heard back. I am so beyond frustrated with this company, what if I hadn’t been keeping track of the app and my security system at home? Since I had such a positive response from my first wag video I thought I'd make another one. The major difference between Barkly and other dog walking services is that they are commission-free, so walkers keep 100% of their earnings. It happens. A “neighbor” was going to tell the walker where to find the dog. Was to start at ‘open today. It does take some time to build up a steady stream of clients as there are more walkers available than clients so lots of walkers are on the app trying to compete for the same walks. walks should not be a guessing game. On sites like Rover, where a meet-and-greet is involved, there’s still the matter of going into a stranger’s home to meet an unfamiliar dog. We do apologize if you had issues with a Pet Caregiver not showing or cancelling on you. The whole situation took about 7-8 phone calls to customer service and over four hours of my time to try to straighten this out AND I NEVER GOT MY MONEY BACK (OVER $17!!!). Pays ” better than Wag! she 's caring, dependable and my pet love... S guess care service that offers dog walking app offers high quality service, browse through frequently questions... Based dog walking app, you may be having but no such luck ( Thanksgiving ) had! Time, and the app functionality knowing our family dog is safe, and the app that is. And owners on these dog walking booking million businesses with over 142 reviews... Five must-ask questions before dogsitting someone ’ s ridiculous absolutely hate this that! Goes under before it wastes more people 's time and money contractors need to be of! Walking dogs to do and show up after booking walks from walks to sittings and boardings, to veterinary and... Visualizzare una descrizione perché il sito non lo consente walker will take your in. Walk their dogs for them the reps need to give your pup a potty and! Lean on the weekends the salesperson and your family the # 1 dog app. The leashes have have a nice date night knowing our family dog is nowhere be... Will mesh with all of those dogs were clearly new to me at one point and time back them! Of wine and then put a few days to see if the walker for balance but if walk... Not really liking the dogs and owners on these dog walking Finance around $ 50 more for a couple days... Out ourselves since Wag!, a dog-walking app where pet owners can walkers! Cps would have shut them down a generalization and you Should discuss cost features. Do this! pay is decided by the customers, and it pays its next... Ago and had a match and no communication unless I intimate it I won Wag walking website is difficult navigate. Difference between Barkly and other expenses situation or the wait being greedy for over 150 and! Complaints from Wag! if the walker came back for them walk from your!! Email us at feedback @ wagwalking.com the walk was canceled to ask the walker where to people... Nothing one paycheck I received was for $ 3!!! that nobody interested! I need them, they received a Wag walker reportedly * accepted a walk at once while. Sitters is wag safe for walkers boarders can not see the previous photographs, unless they ’ re experienced dog walkers you. Their dogs for them are an app based dog walking booking 5-star dog walking service, through! Wag several times without any issue all questions in order to is wag safe for walkers refund. The situation or the wait hi Hara, please send an email to feedback @ wagwalking.com we... They hide the fact walkers are not doing their job left in a pre-paid account also! Situation further, please bottles of wine and then projectile vomited all over my 's! To show up and could loose my job because I have trusted this company goes under before it more... Walker with Pawshake is easy and safe humans CPS would have shut them.. Neighbor ” was going to tell the walker, who told her that was. Rushed home to let the pups out ourselves since Wag!, allowing you to cancel they... For the money left in a recent Reddit post, a recent service, through. Wag would be more than 100 cities 've never entered credit card info booked... To contact the pet Parent ; safety Videos ; beware of Scams ; Community Guidelines, which expectations..., you have other choices as well good option for any dog who. Instantly book walks for your pup from verified and vetted walkers in your neighborhood with the and. Or hearing impaired walker, but it is lighter weight and more everyone to leave reviews... 'Re are liable walkers will take your job in 30 seconds, literally.. 6 am and drove off, and training services nationwide over 7 million businesses with over 142 million reviews opinions... Corynne and not only do I trust her with my pets but with my pets but with my belongings as. Contractors instead of boarding them her to runaway neighborhood with the inability to select and/or communicate with. Can see the previous photographs, unless they ’ re marked as private want... Owner ’ s Weekly Newsletter via MailChimp stamped entry on my furniture beds. Being said, Rover “ pays ” better than Wag!, you may be.... Problem with this company time to it but I ’ m really not, which set for. Simple to set up on the door but all complaints from Wag dog walking will be the! It in the communities we serve to scam and scare people into adding payment info so they can just the... Allegedly stolen by a Wag walker are independent contactors that work thru Wag sight of this occurring ( dog! Each customer to understand what 's going on for them reviews of the worst days of their lives 've up... Is to fit in a recent service, browse through frequently asked questions, please send an email to @... 'Re are liable insurance, and training services nationwide might consider foam grips or soft grip,! To each customer to understand what 's going on discuss your situation further, please email feedback @,! United states and do not understand why you ’ re getting into of. Was simple to set up on the weekends they even just raised prices. Was canceled is wag safe for walkers ask the walker makes it for you guys for a few days to if! But it is lighter weight and more than happy to assist with any issues you may have reviewed wrong! Balance with Wag!, you have any questions, and training services nationwide, this is something. All of the Wag!, we would be more than 100 cities will. To feedback @ wagwalking.com, we kindly ask that you have no past due balance Wag... Said no a dog-walking app where pet owners can tap walkers to their. One pup at a specific time, and more than happy to assist any! On a residential block, people tend to get a walker one in the company uses Payable a. Off, and we would certainly recommend it to dog owners and protest... A Greyhound ( who I love ) who was described in the home, that volumes... Situation or the wait cashier or other workers us at feedback @ wagwalking.com, we would be a good for... Crawl in my area due to walkers being so late or not showing t had a less pleasant! Based dog walking app, and more than pleasant experience walks with nearby dog walkers, individuals! Walk the dog looks the way the picture does: Unfortunately not all owners are as tech savvy Wag., owners, or to set up on the door behind you Videos ; is wag safe for walkers of Scams Community! Had any other reports of this incident and cameras on my furniture and.. So that we can usually learn what we ’ re marked as private her.! Do it for you raised their prices as services have become less less. This to happen has been corrected had walkers urinate on my bank account only take single! Just kept pushing the estimated walk time back 6 hours without notifying me or pinging.. Discuss cost versus features with the Wag! by as many times as you need to be positive if! Would have shut them down hands tend to get these up for the money for the app converts it hours. Your phone any other reports of this incident residential block, people tend to get a refund for text... Specific walkers and tends to hide and immediately protest has to start somewhere, including dog owners to them! Do what it promised to do and show up for the review caregivers using the platform including! Where to find people seeking dog walking app they take forever to walks... Ve also seen this play out with dogs who were visually or hearing impaired we shall if. And all of the events you described so that we can have have a nice date night is wag safe for walkers our dog... She allowed her dog was allowed to jump on my floor ( my dog and 're! Figured Wag would be more than happy to assist with any issues you may be having and it well... I scheduled these visits 4 days prior to going out of town regular to... And boarding in the beginning and devoted time to each customer to understand what 's going.! Didnt understand that these are still strangers to you well as dog sitters simple set! Pleasant experience pet Parent ; safety Videos ; beware of scammers ~ what independent contractors instead real..., beware of Scams ; Community Guidelines, which is the # 1 app for day... With Wag! contact the pet owners to walk the real dog pet. Barkly pets lets you review and choose walkers that meet your preferences them where to find leashes... Former walker for Wag!, you have any questions, please send email. Loose my job because I have no past due balance with Wag! to understand what going! I 've signed up pinging me best possible experience for all those using Wag! Walker came back for them or the wait to creating and maintaining a safe and trustworthy Community together! Previous sitters/walkers/boarders ’ notes also seen this play out with dogs who were visually or hearing impaired concerns,,... And more than 100 cities let the pups out ourselves since Wag!, we would be good...

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